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About Us

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A Comfortable Process

For anyone from first-time patients, to continual care patients, PCA will make sure you're comfortable with the process and ensure you are satisfied with every  aspect of your treatment. Please contact us so we can begin to alleviate your suffering, care for your individual needs, and move forward with improving your mental health.


To improve the lives of our clients and their loved ones by helping them identify and manage psychological, physical, and behavioral issues.


To create a better state of mental and emotional health and well-being for the people of Northwest Arkansas.

Dickson Street photograph by Brandon Rush

Your local multidisciplinary, multigenerational clinic

Founded in Fayetteville in 1996 by Susan Shackelford, Ph.D., Psychology & Counseling Associates, P.A. of Northwest Arkansas is an independent, free-standing, private practice providing a comprehensive array of mental health and behavioral health services for the people of the greater Northwest Arkansas region.

Psychology & Counseling Associates consists of 15 mental health clinicians providing general psychiatry, child and adolescent psychiatry and psychology, and psychological assessment services to thousands of clients throughout Northwest Arkansas.

Our Credentials

Providers who practice at Psychology & Counseling Associates adhere to the highest standards of care in the field of mental/behavioral/emotional health. We also hold membership in many respected professional organizations, including:


Our knowledgeable and caring team of dedicated, conscientious professionals includes psychiatrists, psychologists, social workers, licensed counselors, and licensed psychological examiners who are professionally trained to assist with the mental, behavioral, and emotional issues that affect you.

These eminently qualified professionals include clinicians specializing in areas such as Child and Adolescent Psychology, Play Therapy, Couples Therapy, Grief Therapy, and Psychological Testing.

Providers who practice at Psychology & Counseling Associates adhere to the highest standards of care in the field of mental, behavioral, and emotional health.

The medical providers practicing at PCA are not agents or employees of PCA. They are all independent private practitioners.

Susan L. Shackelford, Ph.D.
Clinical Psychologist
Dr. Susan Shackelford is a licensed clinical psychologist who is passionate about the treatment of children, adolescents and their families. She completed her B.S. at Trinity University in San Antonio, Texas, where she majored in Psychology and minored in Sociology and Business. She completed her doctorate in Industrial Organizational Psychology in 1991 at Texas A&M University. She was a professor in the Department of Psychology at LSU for 3 years. Dr. Shackelford completed her post doctorate specialization in Clinical Psychology at the University of Tulsa and completed her training at the Tulane University School of Medicine Department of Psychiatry and Neurology. She also worked in the psychiatric ward at Charity Hospital at New Orleans. She now enjoys working with student athletes to enhance their performance in their sports.
Angela C. Chapman, M.D.
General Psychiatrist
Dr. Angela Chapman completed her residency in adult psychiatry with an emphasis on community mental health in 1997 at the University of Arizona after graduating from the University of Arkansas for Medical Sciences. Her area of practice includes outpatient and inpatient adolescent and adult psychiatry with a focus on mood and anxiety disorders as well as addiction. Dr. Chapman is the medical director of Western Arkansas Guidance and Counseling Center and Horizon Adolescent Treatment Center. She has been board certified in general psychiatry by the American Board of Psychiatry and Neurology since 1998.
Lauri A. Balk, Psy.D.
Clinical Psychologist
Dr. Lauri Balk is a licensed clinical psychologist at Psychology and Counseling Associates in Fayetteville, AR. She specializes in addiction, the treatment of LGBT populations, dual diagnoses, and psychological testing. Born and raised in Arkansas, Dr. Balk has worked in the field for 8 years. She trained in Chicago, Illinois, at sites specializing in the treatment of members of the Lesbian, Gay, Bisexual, and Transgender population. Dr. Balk received her doctorate from the Illinois School of Professional Psychology in 2011 and her master's degree from the Washington School of Professional Psychology in Seattle in 2006. Her approach is collaborative, insight-oriented, open and warm. Dr. Balk recently moved back to Arkansas with her husband to raise a family. She is licensed in both Illinois and Arkansas.
Timothy A. Cavell, Ph.D.
Clinical Psychologist
Dr. Tim Cavell is a Clinical Psychologist who uses short-term, problem-focused therapy that builds on existing strengths. His clinical expertise includes troubled families, strong-willed children, hyperactive students, rebellious teens, depressed adolescents, worried moms, disengaged dads, distressed couples, weary wives, and lost husbands. He is also trained to treat children and teens suffering from OCD. Dr. Cavell is a Professor in the Department of Psychological Science at the University of Arkansas. He has published two books: Working with Parents of Aggressive Children: A Practitioner’s Guide (2000), and Anger, Aggression, and Interventions for Interpersonal Violence (2006). Funding for his research has come from the National Institute on Drug Abuse (NIDA), Institute of Educational Sciences (IES), and Health Resources & Services Administration (HRSA). Dr. Cavell earned his PhD at LSU and did his internship at the Morrison Center for Youth and Families in Portland, OR. He and his wife, Lauri, have 3 children.
Meet TimBlog
Meghan Murphy, Ph.D.
Clinical Psychologist
As a clinical psychologist, Dr. Murphy takes a “whole person, whole health” approach that is directive yet patient centered. She utilizes evidence-based treatments, such as cognitive behavioral therapy, to help her clients reach their whole health goals. Her areas of specialty include anxiety, depression, chronic pain management, health behavior changes, smoking cessation, serious mental illness, chronic disease management, and exploring substance abuse/dependence. She is also experienced in diagnostic and pre-surgical evaluations, such as pre-bariatric surgery evaluations. Dr. Murphy has specialty training in Motivational Interviewing, health psychology, serious mental illness, chronic pain, and anxiety disorders. She enjoys working with adults and adolescents. Dr. Murphy earned her doctorate in Clinical Psychology from the University of Missouri-Kansas City and completed both her internship and postdoctoral work at VA Hospitals. She returned to her home state of Arkansas in 2016 to be closer to both her family and the great outdoors she has always loved.
Crystal S. Rofkahr, Ph.D.
Clinical Psychologist
Dr. Rofkahr has experience with adults, adolescents, and children with diverse backgrounds and challenges. She is committed to bringing a client's lifestyle, perspectives, and interests to the forefront of therapeutic work. She guides clients to mindfully incorporate therapeutic work into their day-to-day lives. She is committed to helping you find peace in the present moment. She believes therapy can guide you to effectively release the past, live in the present, and not worry about the future. Dr. Rofkahr earned her doctorate from the University of North Dakota and her master's degree from West Virginia University. She completed her internship at Texas Tech University Student Counseling Center. She has worked in college counseling centers, hospitals, military bases, and in private practice. She recently moved back to Arkansas with her family. She enjoys spending time outdoors with her family, yoga, and traveling the world.
Katie W. Freeman, MSW, LCSW
Clinical Social Worker
Katie Freeman is a Clinical Social Worker. She has been with Psychology & Counseling Associates for more than ten years. She previously worked with families and children with special needs at Children's Healthcare of Atlanta and completed a clinical internship with the Women's Center for Eating Disorders at Ridgeview Institute, also in Atlanta. Katie holds a bachelor’s degree in Psychology from the University of Arkansas at Fayetteville and a master's degree in Social Work from the University of Georgia at Athens. She is a member of the Academy for Eating Disorders. In summarizing her thoughts about the rewarding aspects of her profession, Ms. Freeman says, “It is a gift to share in a piece of someone's journey in their life." Katie spends her free time running, reading, shopping and spending time with her husband and two daughters.
Tammi L. Harris, LCSW
Clinical Social Worker
Tammi is a Licensed Clinical Social Worker that joined the Psychology & Counseling Associates team September 2015. She has spent the last 15 years as a school based therapist with Ozark Guidance Center working with children of all ages in individual and family therapy. Most of her experience is using CBT techniques with anxiety, depression, and adjustment disorders. In her spare time she enjoys spending time with her husband and children, doing craft projects, and cooking.
Kamie Meeks, LCSW
Clinical Social Worker
Kamie Meeks is a Licensed Clinical Social Worker with more than 14 years of experience. She has been with Psychology & Counseling Associates for more than eight years. Her background includes experience with inpatients and outpatients in the following areas: children and adolescents, people with eating disorders, women’s issues, marital therapy and group therapy. Kamie Meeks earned a degree in Social Work from Lyon College at Batesville and subsequently completed a master’s degree in Social Work from the University of Arkansas at Little Rock. She cites "the wonderful people I have met and the impact that it has made on my life and theirs” as the most rewarding aspect of her job. When she’s not helping clients, she enjoys spending time with family and friends and practicing yoga.
Caroline Sawyer, MSW, LCSW
Clinical Social Worker
Caroline is a Licensed Clinical Social Worker with more than 11 years of experience. She has been with Psychology & Counseling Associates for more than six years. In private practice since 2002, she previously served as Director of an inpatient psychiatric unit and a counselor in a university setting. Caroline holds a bachelor’s degree in Social Work from Harding University and a master’s degree in Social Work from Washington University in St. Louis. She also holds Level I & Level II certifications in EMDR (Eye Movement Desensitization and Reprocessing training). “I never get tired of hearing someone’s story,” she says. “I feel everyone deserves to be met where they are and heard – and that is where the ‘magic of therapy’ happens.” Ms. Sawyer spends her off hours with family, camping, enjoying outdoor activities, reading and cooking.
Carol Cordell, MED, LPC, NCC
Professional Counselor
Carol is a Licensed Professional Counselor and a National Certified Counselor with more than 13 years of experience. She joined Psychology and Counseling Associates in January of 2014. Her background includes residential treatment, intensive family counseling, school based mental health, individual counseling, and group counseling. Throughout her career she has provided counseling and mental health services to people of all ages. Carol holds a bachelors degree in Psychology from the University of Arkansas and a master’s degree in Counseling and Career Development from Colorado State University. She believes that life is full of constant changes and you never know how you will react to a situation until it actually happens. Her hope is to help guide people through these situations providing them with a safe and comfortable environment, positive coping skills, and an increased sense of self.
Kristy Bailey, LPE
Psychological Examiner
Kristy Bailey is a Licensed Psychological Examiner who provides testing and assessment services to adolescents and adults for a variety of concerns, including learning disabilities, ADHD, and mood disorders. Kristy joined the PCA staff in September 2011 and also works as a psychological examiner in the Bentonville school system. Bailey earned her Bachelor's degree in Public Administration at Harding University and then completed the Counseling Psychology masters program at the University of Central Arkansas. Her previous career experience was gained counseling and testing varying populations and issues in a community mental health center in central Arkansas. Kristy has three boys who keep her busy with their activities. She is active with her church and enjoys playing tennis, being outdoors, and spending time with her family
Julie Council, MSW, LCSW
Clinical Social Worker
Julie Council is a Licensed Clinical Social Worker. She earned her Bachelor of Arts degree in Psychology at the University of Arkansas and received her Master of Social Work at the University of Arkansas in Little Rock. Julie has been working as a clinical social worker for 14 years and has been at PCA for over 8 years. She is passionate about working with children and their families to overcome issues of conflict and address their mental health needs. Julie also enjoys working with adolescents and adults struggling to adjust to or coping with life stressors. Julie enjoys traveling with her husband and two young daughters as well as spending time at home playing outside. She spends most of her free time visiting friends and family who live all over the country, unless of course, there is a Razorback football or basketball game at home.
Kathy Q. Jordan, LCSW
Kathy Jordan is a Licensed Clinical Social Worker with more than 14 years of experience. She has been with Psychology & Counseling Associates for over a year. Her background includes cognitive behavioral therapy and play therapy with clients in an inpatient and outpatient setting and as a school-based mental health clinician focusing on the following areas: children and adolescents with autism spectrum disorders, anxiety and depression, ADHD, and behavioral issues, as well as adults with pervasive developmental issues. Kathy Jordan earned a Bachelors of Science Degree in Psychology from Arkansas State University and subsequently completed a Master’s Degree in Social Work from the University of Arkansas at Little Rock. Kathy’s philosophy can be summarized in a quote by Loretta Gizartis as follows “If someone listens, or stretches out a hand, or whispers a kind word of encouragement, or attempts to understand, extraordinary things begin to happen.”
Chuck Shields, MA, LPC
Professional Counselor
Chuck Shields is a Licensed Professional Counselor with over 20 years experience working with children, adolescents and college/young professional ages. He received his bachelor's degree at the University of Tennessee at Chattanooga and two Master's degrees at Southwestern Seminary in Fort Worth, Texas. While in Fort Worth, he worked at Cook Children's Medical Center as a therapist and, most recently, worked at Vantage Point/Vista as a lead therapist in the therapeutic day treatment unit. He has experience in medical, wilderness experiential, and outpatient settings. Chuck's strongest experience is with anxiety, mood and personality disorders. Chuck resides in Bentonville, enjoying life with his wife and two children. He is an avid trail runner and tells corny jokes.